BMS Migration Program (2012 - 2013)

Business Need
  • Build standard foundation access layer in EAI for customer and contract information retrieval and access
  • Integrating with MDM to have centralizing  customer, contract and product information
  • Decommission MCR as legacy systems and subsystems
The Solution
  • Phase I-A (Stock Management): Building Stock Management interfaces
  • Phase I-B (Build Generic Atomic Services): Building standard foundation access layer between EAI and MDM
  • Phase II-A (Batch Create and Update): Performing modifications to cater for eliminating batch jobs or redirecting batch jobs to MDM rather than MCR 
  • Phase II-B (Online Create and Update): Building systems interfaces and performing systems modifications to cater for switching Online business processes to MDM rather than MCR
  • Phase III-A (Batch Inquiry): Performing modifications to cater for eliminating batch jobs or redirecting batch jobs to MDM rather than MCR 
  • Phase III-B (Online Inquiry): Building systems interfaces and perform systems modifications to cater for switching the following online business processes to MDM rather than MCR 
 Benefits and Added Value
  • One CRM View 
  • Reduce Call Handling Time 
  • Enhance outlet/call center agent experience serving the customer 
  • Enhance customer experience